About Us

About The Laurels

At The Laurels, care isn’t just what we do — it’s who we are.

We provide Specialised Care and Respite services designed to support individuals and families through every stage of life. Whether it’s in-home support or 24-hour care at our residence, our focus is simple: delivering personalised care that is built around the individual, not a one-size-fits-all system.

We understand that inviting someone into your home or trusting them with your loved one is a big decision. That’s why our approach is grounded in integrity, compassion, and genuine connection. Every client we support is treated with dignity, respect, and the level of care we would expect for our own family.

Our Approach

We believe care should feel safe, supportive, and familiar — not clinical or impersonal.

Our team takes the time to truly understand each individual’s needs, routines, and preferences. From daily assistance through to more complex care requirements, we tailor every service to ensure comfort, consistency, and quality of life.

We don’t just “provide care” — we build relationships, offer reassurance, and create an environment where people feel valued and supported.

What We Offer

In-Home Support – Helping clients maintain independence in the comfort of their own home
24-Hour Care at The Laurels Residence – A safe and supportive environment for ongoing care
Respite Care – Giving families and carers the opportunity to rest and recharge
NDIS & My Aged Care Services – Accessible support with guidance through available funding pathways
Clinical & Personal Care – Delivered by experienced and qualified professionals

Care with Compassion

Our Team.

At The Laurels, our team is made up of qualified nurses and dedicated support workers who genuinely care about the people they support.

We bring together clinical experience, compassion, and a down-to-earth approach to ensure every client feels safe, respected, and valued.

It’s not just about providing care — it’s about showing up, building trust, and making a real difference every day.

Johanna Rathmell

Owner - Registered Nurse
Jo Rathmell is a Registered Nurse with over a decade of experience across Defence, Emergency, Community Health, and Cosmetic Nursing. Her career has always been driven by a passion for people, care, and community.

She brings both professional expertise and lived experience into The Laurels, with a strong focus on advocacy, particularly in the area of Domestic and Family Violence. Jo is committed to creating a space where people feel safe, heard, and genuinely cared for.

Clancy McGahan

Operations Manager

With years of experience managing businesses across a range of industries, Clancy brings a wealth of knowledge to The Laurels. Known for a calm, solutions-focused approach, Clancy ensures our operations run seamlessly while always putting people first. Clancy truly embodies our ethos of care with compassion, supporting both our team and clients with integrity and heart.

Jayden O'Brien

NDIS

Jayden works at The Laurels supporting NDIS participants through onboarding and providing support coordination. In this industry, participants always come first — their needs and wellbeing are his top priority, and he takes pride in making a positive difference in their lives.

Jayden began working with Jo in November, and during his time with her, he has learned far more than he ever expected. It has been a valuable and rewarding experience both personally and professionally.

Sarah Parry

My Aged Care

Sarah Parry works within My Aged Care, where she provides guidance and transparency to clients navigating the system. This includes supporting them through assessments, onboarding, and connecting them with suitable carers.

Sarah understands that each My Aged Care client has unique needs and abilities, and her goal is to make the entire process as simple and stress-free as possible.

Testimonials

I have had a wonderful experience with The Laurels and the support they provide through both NDIS and aged care services. From the very beginning, the team has been professional, caring, and genuinely committed to improving quality of life.

Jayden has been a big part of my positive experience. He is always respectful, easy to talk to, and goes above and beyond to make sure everything is organised and running smoothly. Whether it’s support coordination or day-to-day assistance, I always feel heard and supported.

Sarah has also been incredible with the aged care support. She is kind, patient, and very attentive, always making sure everything is done with dignity and care. Her warm and compassionate approach makes a real difference and provides great comfort to both myself and my family.

The Laurels team consistently shows compassion, reliability, and strong communication, which gives me and my family great peace of mind. It’s comforting to know we have a service we can trust that truly puts people first.

— Andrew

Your Care Starts Here

Contact Info

Phone

Email

Address

0427 923 681

support@thelaurelswarwick.com.au

54 Locke Street, Warwick QLD 4370

Contact